There were times I spent hundreds of hours for building an integration, playing with API and contacting support staff of app vendors. Growing with time, we learn something, we see something advanced and face newer things which makes our lives easy.
Customer Support softwares play a major role for Startups. Using Open-source or custom made solutions could help us mould to our requirements. It is not something that we opt for traditional solutions that are used by small businesses and hosting companies like Kayako or open-source solutions lik...(more)